POLICY

BOOKING AND CANCELLATION POLICY

We understand that sometimes you may need to change your booking. We kindly request 48 hours notice so that we can offer that time slot to another client. If you cancel your appointment with the 48 hour period, your deposit will be held for your next booking, or refunded. However, if you do not provide us with 48 hours notice or you fail to turn up for your appointment, you may send a friend or family member in your place, or you will be charged 50% cancellation fee.

Our cancellation policy is strictly 48hrs for all clients. If we do not receive 48hrs notice to cancel your appointment then unfortunately, your deposit is non-refundable. We completely understand that things can happen at the last minute and can assure you that we will be sympathetic in certain circumstances. We cannot accept messages left on public holidays as sufficient notice, as we will not have enough time to try to rebook your time slot. If you can not make an appointment or need to reschedule this can be done up to 48 hours before your appointment either by your booking confirmation email or by calling the salon on 01737 361 734.

You will recieve an email to confirm cancellation or rescheduling as appropriate.

When booking online you will receive an email confirmation, 24 hours before your appointment you will receive a text SMS reminder*.

*If you do not receive any confirmation, your appointment is not booked.

SMS texts should not be relied upon as networks are sometimes unreliable.

Your appointment is not secure until your paymernt details for card capture are confirmed. Booking an appointment is acknowledgement of this booking policy. We hope that you understand and appreciate our salon policies and we look forward to seeing you soon.

We accept cash, debit and credit cards.

if for any reason you are unsatisfied with your treatment, please let your therapist know straight away so any problems can be rectified asap.

Refunds: We have a strict no refunds policy if for any reason you are unhappy please contact us during salon hours and we will arrange to rectify any issues for you.

Child Safety Policy:

Our concerns are for the safety of your children.

We understand how challenging it is finding time to spend for yourself. We also understand that your “me time” does not always align with your beauty appointments.

However, our policy strictly prohibits children in the salon unless they are having a treatment of their own. We will accept waxing/threading clients from 12 years old. Nail, facial clients from 14 and lash & spray tan clients from 16. All under 18's will need to be accompanied by a parent/guardian throughout their treatment.

Our salon is not child-proof. Sharp instruments, hot wax, chemicals and a busy, congested area make for a potentially dangerous environment for young children. Uglys Beauty staff are dedicated to providing each of our guests with the highest level of services possible.

We greatly appreciate your compliance with our child safety policy.